New policy for airpods or any electronic products.
We can supply them but we don't accept return or full refund if any quality problem. we will test before sending out.if happen quality problem we can give 20% partial refund(but we need to see video).
Return policy for other goods:
All other products we don’t accept full refund for any quality problem. Because we do wholesale with low profits. We only accept return to change to new one if in brand new or repair(if it has scratch or not brand new), the buyer should pay the shipping cost to send to China. We pay the shipping cost to send back to our customer.
If don’t want to send back, we can discuss for partial refund 5% to 30% depends on what kind problem. And try to give some discount in new order to reduce the lose from our customer.
Updated on 15.Aug.2018
Mykeens support team.